HelpDesk 5.4.2 (Demo)

Category: Others Finances & Business

HelpDesk 5.4.2 (Demo). A web based help desk utility, created to deliver outstanding customer service to your clients

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.

How does Help Desk work?

Customer submits an issue (ticket) to Jitbit Help Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website issues etc) get notified of a new issue, and take it (or are assigned by the administrator).

Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

Here are some key features of "HelpDesk":

· Use it from anywhere
· Use it on your public website or inside your office local intranet
· Most advanced and reliable technical platform: ASP.NET 2.0 and SQL Server
· Automatic email notifications
· Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
· Knowledge base

Requirements:

· Microsoft Internet Explorer 6.0 or later.
· Mozilla Firefox 1.0 or later
· Opera 8.0 or later
· Microsoft .NET Framework 2.0
· Internet Information Services (IIS) web-server
· Microsoft SQL Server 2000/2005 (or Microsoft SQL Server Desktop Engine - MSDE) configured to accept both Windows and SQL authentication (so called "Mixed Mode").

Limitations:

· The demo version has some limitations (no search, etc.) and "trial version" label on every page.

What's New in This Release: [ read full changelog ]

· When ticket is assigned to a tech, status changes to "in-process" only if it was "new"
· No email notification when ticket is re-opened via sending an email
· Security improvements
· Admins can now set user passwords
· Saved replies (templates) are now appended to the text, instead of overwriting
· Performance improvements, SQL-upgrade script improvements (backward compatibility with really OLD versions)
· New-ticket page fixes (validation errors)
· Support widget iPad/iPhone issues fixed
· "Ticket has been taken" message is now posted on behalf of the helpdesk technician
· When the help desk receives an email with CC-addresses in it - it adds them to the newly created ticket as "subscribers"
· Auto-closing inactive tickets after X days
· Performance improvements
· CSV user import
· Logging users IP addresses for agents convenience
· User assets are now shown on his profile page

Download Windows > Others > Finances & Business
HelpDesk, helpdesk utility, email notification, customer service, Helpdesk, customer, assign
source: www.softpedia.com
Download HelpDesk 5.4.2 (Demo)